IT Helpdesk Technician

Context & Job description

The tasks of the IT Helpdesk Technician include, but are not limited to:

  • Follow up of the hotline activity through monthly meeting with the service provider.
  • Level 1+ maintenance support for issue exceeding the competencies of hotliners
  • Video conferencing suite daily users support and license management.
  • Audio and video equipment user support, ensuring proper functioning at all time
  • Softphone solution deployment, user support
  • Interaction with other teams and Group Unit leaders for solving recurrent issues
  • Attendance to the weekly Group technical meetings, User Support Desk activity reporting
  • Overseeing (installation, replacements, and upgrades) as well as potential technical issues resulting from development implemented by the Group
  • Management of the user documentation

Expected profile

  • Technical diploma in computer science. (Short academic/technical degree ((BTS, DUT, DEUG, Abgeschlossene Berufsausbildung...) worth 120 or 180 ECTS)
  • 2 to 8 years of professional experience.
  • Strong knowledge in Windows and office tools.
  • Experience with Linux.
  • Team spirit, autonomy, multitasking and a strong service-oriented attitude
  • Proficiency in English (working language at the ESRF) and French

Working conditions

Permanent position.

We offer a comprehensive benefits package designed to support your quality of life and your installation in the Grenoble area when relocation is needed.

The annual gross salary may be completed by additional allowances (shift allowance, standby allowance, expatriation allowance, etc.).

Company description

The European Synchrotron, the ESRF, is an international research centre based in Grenoble, France.

Through its innovative engineering, pioneering scientific vision and a strong commitment from its 700 staff members, the ESRF is recognised as one of the top research facilities worldwide. Its particle accelerator produces intense X-ray beams that are used by thousands of scientists each year for experiments in diverse fields such as biology, medicine, environmental sciences, cultural heritage, materials science, and physics.

Supported by 22 countries, the ESRF is an equal opportunity employer and encourages diversity.

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