- Process Improvement Officer

At a glance

Job title: Process Improvement Officer
Ref.: 24-53-P-DIR-DGO
Contract type: Permanent contract
Expected deadline of applications: 20/09/2024
Publication start on Intranet: 20/08/2024

Context & Job description

As a Process Improvement Officer, you will be a strategic partner to the senior Management, enhancing operational efficiency, ensuring seamless processes and consistent procedures across all Divisions and providing advice and reports for strategic and operational decision-making.

Your main missions will be as follows:

Collaborate with the senior management, the support Offices within all Divisions and with the Administration Division, to identify improvement areas and information needs;
Design and implement efficiency-oriented solutions, streamlining workflows, optimising and automating data processing, while ensuring consistency of procedures across Divisions and involving the staff members concerned by the changes;
Develop and improve operational and financial dashboards and charts to support evidence-based decision-making (e.g. scientific use, budget reporting, staff complement monitoring);
Contribute to the production of the corresponding reports (when relevant), coordinating data collection, and ensuring consistency over time;
Promote awareness on data quality and contribute to the continuous improvement of data reliability and transparency;
Identify cost-savings opportunities by analysing potential synergies within the organisation and conducting in-depth cost investigations;
Produce reports for strategic and operational decision-making;
Provide insight and advice on specific issues;
Provide in-house training courses and technical support on the Microsoft Office suite, in particular on Microsoft Excel and Visual Basic for Applications (VBA).

Expected profile

Master’s degree in business management, data analysis, audit, risk management and/or related field, coupled with a minimum of 7-year experience, preferably in an international organisation, public administration or major audit company;
Extensive knowledge of the ESRF internal rules and its organisation;
Experience in designing and implementing process improvements;
Strong skills and experience in using advanced Microsoft Excel and VBA functions;
Knowledge of risk management systems;
Concise and analytical mind: ability to understand issues and their root causes, to summarise complex inputs into clear content and to structure a problem into a set of manageable topics;
Creativity and problem-solving skills, can-do attitude;
Proactive, self-starter with a commitment to integrity, discretion, and confidentiality;
Autonomous, reliable, methodical and well-organised;
Ability to quickly learn and master new software tools;
Ability to communicate effectively with all levels of management and workforce, in English and in French, both orally and in writing.

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